Privacy Policy

1. Introduction

Welcome to Veltr ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our desktop application and website (collectively, the "Service").

By using Veltr, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account, we collect your email address, name, and password.
• Payment Information: If you subscribe to a paid plan, our payment processor (Stripe) collects your payment details. We do not store your full credit card number.
• Support Communications: When you contact us for support, we collect the information you provide in your messages.
• Preferences: Your customized settings, alert configurations, and watchlists within the app.

2.2 Information Collected Automatically

• Usage Data: How you interact with our Service, including features used, time spent, and actions taken.
• Device Information: Operating system, device type, screen resolution, and app version.
• Log Data: IP address, browser type, access times, and referring URLs when you visit our website.
• Analytics: Aggregated, anonymized data about Service usage patterns.

2.3 Information We Do Not Collect

• We do not access or store your trading account credentials.
• We do not execute trades on your behalf or have access to your brokerage accounts.
• We do not sell your personal information to third parties.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Personalize and improve your experience
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, analytics, email delivery).
• Legal Requirements: If required by law, regulation, or legal process.
• Protection of Rights: To protect the rights, property, and safety of Veltr, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your account and associated data at any time by contacting us at privacy@veltr.io.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal information.
• Portability: Request a copy of your data in a portable format.
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at privacy@veltr.io.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: